Frequently Asked Questions

1.  How to download IOS and Android applications?

To download the application, please go to your Operating System (OS)  provider and search for Protect Your Assets and click download application.

2. How to reset the password if not able to log in?

Click on "Forgot Password" and enter your username,  date of birth, email address, and the new password. Click on submit. The username, date of birth, and email address must match the user account.

3. How to create an account?

  • Click on Create new account
  • Fillout the following required
    • Username
    • First Name
    • Last Name
    • Height (Foot.Inches) Ex. 5.9.
    • Weight (lbs) Ex. Pounds
    • Email Address
    • Phone Number
    • Password
    • Upload Profile Picture Ex. Upload a photo of yourself.
    • Please Select Role
    • Please tell us about yourself
    • Click on Terms & Conditions, read the terms, then click on the Agree with terms check box.
    • After all required is filled and checked, click the Sign Up button.

4. How to deactivate/delete an account?

On the website:

  • Please go to mypya.com/deactivate-account 
  • Fill in the following:
    • Username
    • Email Address
    • Reason For Account Deletion
    • Click on Delete All User Account Data. Note: If you want the data to be deleted.

On the Android and IOS Application: 

  • Log in to your account, click the Profile Tab.
  • Click the plus icon below on the right-hand side.
  • Scroll to the bottom and click on the check box to confirm to want to deactivate/delete your account.
  • The Delete Account button will become active, and press the Delete Account button.

5. How to create a contract?

  • Click on the Contracts Tab
  • Click the plus icon below on the right-hand side.
  • Input content already filled by your user account.
    • Contract Title
    • Username
    • Full Name
    • EmailAddress
    • Phone Number
    • Weight lbs
    • Height
    • Start Date
    • End Date
    • Please select and fill out:
      • Specific Security Licensure Note: Select from Armed vs Unarmed.
      • Specific Security Licensure Description Note: If armed, please add information.
      • Bio Note: You can update your bio about yourself per contract.
    • Click on Create Contract when complete.

6. How do I review my profile?

Click on the Profile Tab.

7. How do I update/delete my profile?

To Update Account:

  • Scroll to the bottom and click on the check box to confirm to want to deactivate/delete your account.
  • After add same or a new password, the Update Account button will become active.
  • The Update Account button will become active, and press the Update Account button.

To Delete Account:

  • Scroll to the bottom and click on the check box to confirm to want to deactivate/delete your account.
  • The Delete Account button will become active, and press the Delete Account button.

8. If you enter the wrong date of birth for age verification in the application upon opening the application for the first time, what should you do?

Uninstall the application and or clear the cache in the phone/app settings and reopen the application. The application should now be reset.

9. How to use the Biometric and Face ID?

Activate

Enter in your username and password that click on the toggle Biometric and Face ID toggle to ON than press sign in to activate.

Deactivate 

If Biometric and Face ID is activated to deactivate the Biometric and Face ID click on the toggle to OFF.

PYA™ Stripe Payments & Contract Checkout FAQ

Stripe Payment Methods

10. What is the Stripe Payment Methods page?

The Stripe Payment Methods page allows you to securely add, update, and manage the payment information used for payments within the PYA™ app.

Payment information is securely processed through Stripe.

11. How do I add a payment card?

  1. Open the Stripe Payment Methods page.
  2. Select the option to add a card.
  3. Enter your card information.
  4. Submit the card information.
  5. Once successfully saved, the card will be available for future contract payments.

12. How do I know if I already have a card saved?

When you open the Stripe Payment Methods page, the app checks your account for an existing saved payment method.

If a card is already connected to your account, the app will display the available saved-card information instead of requiring you to add another card.

13. Can I update my saved card?

Yes. If you need to replace your existing payment method, use the card update option on the Stripe Payment Methods page.

Once the new card is successfully saved, it will become the payment method available for future transactions.

14. Does PYA™ store my full card number?

Card information is processed through Stripe. The PYA™ app uses the Stripe payment method associated with your account to process transactions rather than requiring you to repeatedly enter your full card information.

15. Why does the app say I need to add a card?

The app checks your account for a saved Stripe payment method.

If a saved card cannot be found, you may see an Add Card option. Add your card through the Stripe Payment Methods page and then return to the contract checkout.

Completed Contract Checkout

16. What happens when a contract is marked Complete?

When an eligible contract is changed to Complete, PYA™ prepares the contract for payment.

The app calculates the completed work, creates the Commerce order associated with that contract, and makes the checkout process available to the client.

Each completed contract has its own Commerce order/order number.

17. How is the contract amount calculated?

The contract payment is calculated using the completed work information associated with the contract, including the number of hours worked and the applicable hourly rate.

For example:

  • Hours Worked: 4.00
  • Hourly Price: $10.00
  • Contract Amount: $40.00

Additional checkout charges may be displayed separately when applicable.

18. What is the Billing State used for?

Before payment, the client selects a Billing State.

The selected state is used by the checkout process when determining applicable state tax information for the transaction.

19. Can I add a tip?

Yes. The checkout provides an optional Tip field.

If you do not want to leave a tip, you can leave this field empty.

20. What happens to the tip?

When a tip is included with the completed contract payment, the tip is included in the transaction and is designated for the contractor according to the PYA™ payment configuration.

21. What is the service fee?

A service fee may be added to the client's checkout total.

The service fee is separate from the contractor's contract amount and is paid to the PYA™ platform/Stripe account owner.

The applicable service-fee percentage is controlled through the PYA™ Stripe payout configuration.

22. How do I pay a completed contract?

  1. Review the contract information.
  2. Select Complete Transaction / Checkout.
  3. Select your Billing State.
  4. Add an optional tip, if desired.
  5. Review the payment breakdown.
  6. Choose an available payment method.
  7. Confirm the payment.

23. What happens if I already have a card saved?

PYA™ checks your Stripe account for a saved card.

If a saved card is detected, you will see:

Pay with Saved Card

You can use this option without entering your card information again.

24. What happens if I don't have a saved card?

If the app does not find a saved Stripe card, it will provide an Add Card option.

Add your payment method and then return to the contract checkout to continue payment.

25. Why does the Pay with Saved Card button become disabled after I click it?

This is intentional. Once Pay with Saved Card is selected, the button is temporarily disabled to prevent the same transaction from accidentally being submitted multiple times.

While your payment is being processed, you will see:

Please wait... processing

Do not close the app or repeatedly press the payment controls while the transaction is being processed.

26. What happens when the payment is successful?

After a successful transaction:

  • The transaction is recorded.
  • The contract payment is marked complete.
  • The completed transaction information becomes available.
  • The payment button becomes available again.
  • The temporary checkout Billing State is cleared.
  • The optional Tip field is cleared.

The transaction itself retains the payment information that was used when the payment was processed.

27. Why are the Billing State and Tip fields cleared after payment?

These fields are checkout-specific information.

Once the transaction has successfully completed, they are reset so that old checkout information is not accidentally reused for another transaction.

28. Can the same Commerce order be accidentally created multiple times for one contract?

The completed-contract order system is designed to maintain one dedicated Commerce order for each contract.

If the app needs to restore a completed contract that has not yet finished payment, it can retrieve the existing order associated with that contract rather than intentionally creating another order for the same contract.

29. What if I leave a completed contract before paying?

If the contract is complete but payment has not yet been successfully processed, you can return to the contract.

PYA™ can restore the Commerce order associated with that contract and allow the payment process to continue.

30. How do I know when the entire transaction is finished?

Wait until the app confirms that the transaction has successfully completed.

Do not assume that payment is complete simply because the payment button was pressed. While Stripe is processing the transaction, PYA™ displays a processing message.

Once processing finishes successfully, the contract transaction information is updated accordingly.

31. What should I do if payment fails?

  1. Review any error message displayed by the app.
  2. Verify that your saved payment method is still valid.
  3. If necessary, update your card through the Stripe Payment Methods page.
  4. Return to the completed contract.
  5. Try the checkout again.

The Pay with Saved Card button is re-enabled after a failed attempt so that the payment can be retried.

32. Is my payment processed through Stripe?

Yes. PYA™ uses Stripe for its Stripe-based payment processing features.

The PYA™ application connects the completed contract, Commerce order, saved payment method, transaction, and contractor payout workflow so the payment can be tracked through the contract process.